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Social Media Research Briefs

  • 16 Jan 2019 11:50 AM | Kathy Doering (Administrator)

    In our last episode, we talked about how to use social listening & research when a social media crisis hits. Today we explore what steps you can take now to be ready.

    During this episode, we feature clips from a presentation by Olivia Harting, Chevron's Social Media Manager, Corporate Public Affairs that highlights some great tips & tricks on how to prepare.

    If you have a story to share or questions on the topic, please feel free to send us an email.

    As promised, I am including the link to the entire presentation as well as Social Media Examiner's hashtag research site suggestions for you to take a look at.

    Listen to Chevron's full presentation

    Take a look at Social Media Examiner's hashtag research resource

    Listen: Before a Crisis Hits...How to Prepare

  • 2 Jan 2019 10:27 AM | Kathy Doering (Administrator)

    Chances are your brand will face a social media crisis at some point – with the way social media is designed, it’s bound to happen. Are you prepared to handle it?

    This episode shares insight, tips, & tricks on how to use social listening & research before and during a crisis – easily identify when something is brewing, collecting information to manage the crisis, and ways to use it to keep your staff safe in high profile crisis situations.

    Do you have your own tips or stories on how your brand faced a social crisis? If so, please share with us to be featured in an upcoming episode. You can send your stories to Marianne Hynd at

    You can learn more about the Social Media Research Association at and be sure to follow us on Twitter, Facebook, and LinkedIn.

    Listen: How to Use Social Listening & Research During a Crisis

  • 17 Dec 2018 3:29 PM | Kathy Doering (Administrator)

    What is the future of social research? Will it continue to live within the market research discipline or become a discipline of its own? Who better to ask than Dr. Jillian Ney, the UK’s first Dr. of Social Media.

    Listen as Jillian talks about the importance of social research, how it has evolved, and where it’s headed in the future. She also talks about the Social Intelligence Lab, which she created for those in the social research field, and the Digital Intelligence Council, which strives to drive the social intelligence industry forward, establish ethical data analysis practices, and improve the value of social data analysis.

    Jillian would love to connect with you! We encourage you to engage with her online and keep tabs on her work:

    Dr. Jillian Ney's website 

    Connect on LinkedIn

    Connect on Twitter

    We also invite you to learn more about initiatives Dr. Ney is working on:

    The Social Intelligence Lab

    The Digital Intelligence Council

    Listen Now: Dr. Jillian Ney Talks About the Future of Social Research

  • 5 Dec 2018 11:38 AM | Kathy Doering (Administrator)

    We hope you enjoyed last season’s podcast series – we hope you've had time to catch up on Season 1 and are ready for more!

    This episode is a brief recap of what to expect this season and to ask for your input to make this season a great one!

    Always feel free to share ideas, questions, or feedback with me at

    While you’re waiting for the first episode, take a look at some of our partners & sponsors:

    Preznc Reports:

    National Institute for Social Media:

    The Social Media Strategies Summit:

    The Social Shake Up Show:

    Listen: We're back for Season 2!

  • 31 Aug 2018 3:32 PM | Kathy Doering (Administrator)

    Preznc® Report bridges the gap between click-to-report and expensive researcher-based methodologies – you get affordable, relevant, & actionable insights.

    Listen as Steven Groves talks about Preznc Report & the upcoming webinar series hosted by the SMRA. If you are an SMRA member, you'll want to join us on one of the webinars to find out what's in store for you.

    Not a member? Not a problem! Join us for one of the upcoming webinars to learn more about Preznc Report and how to become an SMRA member to take advantage of the benefits that come with membership.

    Click to learn more about:

    Preznc Report

    Webinar Series

    Listen now:  Introducing Preznc Report

  • 13 Aug 2018 10:42 AM | Kathy Doering (Administrator)

    Ever wonder how many hashtags generate the most reach? What type of content will get the most engagement? Want to test your theories but don’t have the time or budget? Look no further than the Social Media Research Lab for answers.

    I had the chance to chat with Scott Ayres, Content Scientist for Agorapulse & author of Facebook All-in-one for Dummies. He launched the Social Media Lab in 2017 & took research to a very literal level, busting myths along the way.

    Listen & learn more about the lab, the experiments that have been done, and tips on social media engagement.

    You can also learn more about Agorapulse and the Social Media Lab by visiting their websites:


    Social Media Lab:

    You can also connect with Scott on social – he’d love to hear from you!



    Listen: Social Media Research With Agorapulse

  • 27 Jul 2018 3:18 PM | Kathy Doering (Administrator)

    Imagine you only had 10 minutes to spend on LinkedIn and wanted to spend that time engaging with prospective clients, or maybe some new connections you made at a recent conference. How would you find them quickly & engage before your time was up?

    Meet Vik Rajan, who is developing a LinkedIn add on, Inner Circles. Listen as Vik explains what Inner Circles is & how it will make LinkedIn more effective. We also talk about the good, bad, and ugly of LinkedIn, so you’ll want to check it out.

    Want to get a sneak peek of Inner Circles? Take a look at the website and sign up for updates so you’re the first to know of new developments.

    Don’t forget to connect with Vik on LinkedIn and Twitter, and learn more about his company,

    Listen: What's in Store With Inner Circles?

  • 20 Jul 2018 1:44 PM | Kathy Doering (Administrator)

    “I don’t want to reach the world…I just want to find my individual segment.”

    If you’re not familiar with the term micro fame you’ll want to listen to this episode.

    Meet Alexander Lowry, a Professor of Finance at Gordon College and the Director for the Master of Science in Financial Analysis program.

    Listen as Alexander talks about disrupting the higher education industry & how social media helped him in this efforts. He shares some innovative social tips & techniques you’ll want to make note of.

    You can learn more about Gordon College by visiting their website. Also be sure to take a look at their Master of Science in Financial Analysis program, especially if you’re thinking about a future in finance! here

    Alexander shared information about Gordon’s Finance & Faith Forum, which is held quarterly. Click here to learn more the forum and see which speakers will be presenting

    You can find Alexander on LinkedIn & Twitter if you'd like to connect with him!

     Listen: Alexander Lowry on Micro Fame & Industry Disruption


  • 13 Jun 2018 12:57 PM | Kathy Doering (Administrator)

    Imagine being at work and not picking up the phone when it's ringing....

    Todd Grossman, CEO Americas for Talkwalker, used this as an anaolgy when talking about the importance of listening to social conversations. In this episode, Todd talks about image recognition as it relates to social listening and shares an interesting case study looking for the most popular type of pasta - the study found much more than this. Listen to learn how one thing led to another in their research.

    You can learn more about Talkwalker by visiting their website, and you can learn more about their pasta research in the article, "Finding Actionable Consumer Insights Using Visual Listening."

    We invite you to connect with Todd on social media - he'd love to hear from you on Twitter or LinkedIn!

    Listen: Talkwalker's Case Study on the Value of Image Recognition in Social Research

  • 3 May 2018 11:05 AM | Kathy Doering (Administrator)

    In the corporate world, acquisitions and mergers are not for the faint of heart. Careful due diligence is not all about the financials - listen as Michalis Michael, CEO of DigitalMR, shares tips and best practices for looking at social data to better understand a company's current standing and to prepare to hit the ground running once the acquisition is final.

    Michalis recently spoke with us about best practices in social research, which is another great podcast episode to check out.

    To learn more about Digital-MR or connect with Michalis, you can visit the DigitalMR website or find them on Twitter at @DigitalMR and @DigitalMR_CEO. You can also connect with Michalis on LinkedIn.

    Listen: Social Research & Corporate Acquisitions

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