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The Social Media Research Brief

Advanced Twitter Analytics Podcast

Podcast: Part 2: Advanced Twitter Analytics

Our Advisory Board Member, Jim Matorin of Smartketing Marketing dives into Twitter features & analytics in the second part of his two-part series.

Jim Matorin

Podcast: Basic Twitter Analytics

Are you looking at your Twitter Analytics? If not, you may be missing out on some free insights around the reach of your Social Media Marketing on Twitter.  

Our Advisory Board Member, Jim Matorin of Smartketing Marketing dives in and provide some great tips!

Jim Matorin

Podcast: Social Media and Customer Service

How does social media impact the customer experience? How can your business benefit? Studies show that customer using a social channel expect and answer within one hour.

Podcast: Social Media and Customer Service

How does social media impact the customer experience? How can your business benefit? Learn how Morton's Steakhouse surprised a customer at the airport!

Social Media


Social ResearchPodcast: What is Social Media Research?

This podcast scratches the surface explaining what social media research is and how it is currently being used. 


Podcast

Podcast: Identifying Your Audience using social media research

How well do you know your customer demographics? Could you benefit from learning more about their likes and dislikes?


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